What our Customers say...
I was truly impressed with the promptness and service I received from your company during our family crisis just a few short weeks ago. From start to finish the members of the SERVPRO family were extremely professional and courteous and put my family at ease during a very uneasy time. I feel comfortable that the job was done correct and that I couldn't have called a better company to assist my family and I during all this. I will express my satisfaction to my insurance company (USAA) as well.
Thank you SERVPRO for restoring our administrative wing to our hospital to its original condition! We were devastated when our office flooded and did not know what to do! Once we called SERVPRO we were assured that everything would be okay and we would be back to work in no time! We were able to save our medical equipment and within less then three days we were able to return to work stress free!
Awesome work guys! Thanks a bunch for your amazing service! Your great employees were very helpful and walked our staff through the entire process! When our office flooded we were extremely stressed! But once your technicians arrived onsite my concerns were addressed and my office was up and running in less then a week! Thanks again SERVPRO!
I had a fire in my kitchen and it completely destroyed my kitchen. My countertops, walls,ceiling and cabinets were all impacted. I was directed towards SERVPRO from my insurance company and I can say that I am glad that I was. They Immediately scheduled an appointment to come and look at the damage, I was super upset about losing a lot of my stuff and the employees were extremely generous and caring. They even helped me find items that could be saved. They started their work immediately and I was honestly shocked how quickly they did. They finished the job earlier than expected, and my kitchen looked brand new. My friends and family couldn't even tell what had happened. I would highly recommend them! The employees are kind and really care about their customers.
The guys were professional and did a great job.
Technician was personable, attentive and very responsive.
Prompt and supportive. Very responsive. And, very hard working. Professional.
Great company! Thorough work, reasonable prices, unobtrusive and great advice! Thank you!
The actual work performed and interaction with staff was outstanding.
Excellent service. Clean up after they finish the job. Recommended contractor to replace my water heater. Save me $800.00. I refer them to a friend. She was very happy with their service.
You have a great team and the General Manager is a professional gentleman. I liked the whole experience with them from the first call until the end of the job.
They came and repaired a water leak that had affected three floors, including a ceiling that came down and floors that were ruined. They also took out some old carpet, and cleaned an area carpet. The work turned out really well!
We had a basement pipe flood with kitchen waste and it went EVERYWHERE. Gray water was under flooring, in two different rooms, and just nasty. I called them as soon as the plumber was done fixing the pipe, and they arrived two hours later, right when they said they would. Within just a couple hours, they had cleaned everything, pulled up the tile that needed to be removed, and salvaged the walls (only needed to remove the trim at the bottom). When they were finished, the rooms looked better than before the flood.
The guy in charge was super nice to deal with.. They also did a great job going through the basement window with as much as they could, and not dragging equipment through my house.
I was very pleased with their services, and we would definitely use them in the future.
We had water damage at our office, and SERVPRO was on the scene within 2 hours with equipment deployed soon thereafter. Our service lead Ionel Ciorcila was super on top of things and was invaluable in helping us deal with a delicate situation with a neighbor, and indeed went the extra mile in being on site and coming out on the weekend to check on progress. I'd give Ionel more stars if possible in helping make a bad situation tolerable and bringing it to resolution as quickly as possible.
Outstanding same day service! Had a main water line burst within our utility room partially flooding our basement. Evan Manguiat, the SERVPRO crew chief was extremely professionally, knowledgeable, and thorough. Since our house was a new home, we were very concerned with mold, but Evan's team ensured that all the insulation and carpet padding that was damaged was completely removed. Would definitely use them again!
We had a minor flooding in our basement due to leaking water heater. The inspector came to our home just few hours later. He was professional and honest. In fact, he was so honest that he gave me plenty of advice on how to fixe the issue ourselves. He said that they are willing to take the job, but would cost less if we were to do it ourselves.
I was very impressed by him; he didn't have to give the details on how to fixe the problem, but he did. He also didn't charge us any fees for coming out.
If we ever have a job that is beyond our ability to fix I would definitely use them.
I had serious smoke damage in my living room, dining room, kitchen, lower family room abs upstairs bathroom and bedroom. Hallways and entrance. SERVPRO came and cleaned out the vents and ducts. The cleaning crew came a few days later and did a wonderful job of cleaning the ceilings, walls, cupboards, floors. They even took my dishes out of my china cabinet and washed and replaced them as well as all if my dishes in each of my kitchen cupboards. And when they left my hardwood floors were sparkling shiny!!
Thanks for a job well done!
This is the second time we have had to use SERVPRO in the last 2 years due to flooding in our basement. I must say that everything about the company was performed above my expectations. They were able to get someone out the same day that I called them, the workers worked quickly to get the water out, several (11!) industrial fans and dehumidifiers were left until everything was dry, and everything was explained perfectly. They worked directly with the insurance to get reimbursed what was owed them and contacted me only when additional answers were needed. As much as I hated having my basement flood again, SERVPRO made it so much easier. I definitely recommend them!!!
This SERVPRO responded to an emergency situation the same afternoon. Their technicians were were knowledgeable, courteous, and professional. They provided an accurate estimate and started work immediately. They had all the right equipment with them to do the job, which consisted of pulling up soaked carpet, removing soaked padding, vacuuming up water, and finding areas of the wall that had gotten damp. They brought in blowers to dry the carpet, and returned daily to check on progress and to treat the carpet with anti-mold chemicals. Thanks to their quick response and quality equipment no drywall had to be removed/replaced.
I had a 2nd floorvwater leak that resulted in a mold smell that was at times overwhelming. Fixed the leak myself and had SERVPRO provide an estimated for remediation which was accepted and executed.
The work was completed professionally in a timely manner.
I wanted to take a minute to say what a pleasure it was doing business with a great bunch of individuals. Melissa Alexander and her crew are top notch! Very professional, enthusiastic, knowledgeable & attentive. All great skills when working with the public. The pride and workmanship that Melissa and her team give should not go unnoticed! Keep up the great work.
SERVPRO helped us clean up and rebuild our kitchen after our dishwasher ruined our hardwood floors and one of our cherry kitchen cabinets. The process went very smoothly and quickly. These guys even found a match for our 10 year old cabinet that got ruined
These guys gave us a great experience with a terrible disaster. Our basement flooded and our insurance company recommended them. They arrived immediately and began work- explained everything to us and true to their word, we survived the disaster as if it never even happened. Thanks to Tia and the whole crew that helped us.
Hi SERVPRO—I just wanted to follow up with you and say THANK YOU for outstanding customer service and for getting the great team of Pablo and Kwame out right away to take care of my problem so quickly. They were on time, so professional and respectful, and I really appreciate it!
Coming home to a flooded basement is NOT the ideal Sunday afternoon. After all of our torrential rain we checked before we left for brunch and just being gone a few short hours already had 2 inches of water in the basement!
Panic set in and knowing how busy all the restoration companies would be with other flooded houses we were left to despair thinking that we would wake up again tomorrow with mold. Luckily Melissa from SERVPRO dispatched a team do water techs that not only came out the same day but started the work immediately.
We had dehumidifiers and fans in our house for about a week and the job was done right and we were able to save a lot of our belongings!!! We have connections to other companies and even they couldn’t get someone out the same day. I am so thrilled with their response time and customer service and will definitely refer them to anyone I know inside or outside of Loudoun County!
Having suffered major water damage to my Condo through another owners negligence, I was RESCUED by WONDERFUL people from SERVPRO of Loudoun County!
Sabrina immediately gave me a GREAT feeling of relief, in discussing the situation and instilling confidence that they would take the best care of me and my belongings. Jeff came out to see the situation firsthand, and to determine what would be needed in the way of helping hands, boxes, and vehicles.
Then Daisy came with her crew of Phouch, Ali, Erick, Dock, Alma, and Luz and they worked so very hard until they were “dismissed” at 4pm by our building engineer. I tried to reason with him, that this was an emergency, but he said those were the rules.
After a Scathing email to the Management Company I was assured that the next day, the crew would be allowed to stay until the job had been completed. So, Daisy came back a second day with Ali, Erick, Phouch, Qusay, Martha, and Jenifer. All of these fine folks took such pride in their work, and were the proverbial “Well-Oiled-Machine” with smiles on their faces and happy banter amongst them. I was SO pleased, that I took them all across the street for a relaxing lunch at Chipotle(their choice)
I hope to never have to get everything out of my living space in that great of a hurry again. But if I should ever find myself in that situation, I KNOW I would call on SERVPRO of Loudoun County, who would undoubtedly, rise to the occasion!
The representatives of SERVPRO that I dealt with were absolutely awesome. Your office representative kept me informed from the start, in minute detail. She was very responsive to my questions about the service choices I had (pod or your storage facility). Your estimator was very knowledgeable. The team that came out to do the packing up of my goods was very professional, careful, and cheerful. They were extremely careful with my goods to ensure no damage was incurred. And because you sent the same team back out after my floors were repaired, they knew were everything went. All in all working with SERVPRO has been a great experience.-Mark Alexandria
I would HIGHLY recommend this SERVPRO for the excellent communication before, during and after the situation was resolved. Their employees are knowledgeable and professional, going above and beyond. Big Mike and his crew were prompt and took time to make sure everything was all set before they left. -Shanan-Fairfax
I am writing this email to thank SERVPRO for the service and response Mr. Michael Johnson provided the City of Winchester. I contacted SERVPRO to conduct an air quality test of some office space. Prior to the site visit I was contacted by Mr. Johnson so he would have a better feel for what to expect upon his arrival. By the end of the conversation he decided that a visual site inspection be completed prior to any air samples being taken. On the day of our scheduled appointment, Mr. Johnson arrived at the designated time and conducted a thorough inspection of the property. During the inspection he explained in a clear and precise manner, what he was looking for and how that specific item may be a potential hazard. Within a few days I was provided with a detailed report of Mr. Johnson’s visit with recommendations on how to proceed with addressing any issues. I was very impressed with Mr. Johnson and his approach in helping the City of Winchester. I would highly recommend SERVPRO to anyone that asks.-Corey Woodbridge
SERVPRO personnel who serviced my emergency water damage presented them and acted totally professional and adhered to all my needs; from the first call with service rep (Chris) to the crew workers, and field rep. Specifically, Big Mike identified the source of the problem prior to the plumber arriving. He consistently showed me what needed to be done to restore my basement to original order. His crew members were very polite, answered questions clearly and promptly and swiftly worked without any breaks until the wet carpet was pulled and disposed. I would recommend this particular SERVPRO team to any customer. You will be happy. They all are indicative of the SERVPRO company's professionalism and competence.- Colonel Joe –
After sewer water backed-up into our house unexpectedly at night, the insurance contracted Serv-Pro to assist with the clean-up. I was contacted the very next day, a consultant visited the house and assessed the situation by lunch time, and everything was cleaned by the end of that evening. I was very impressed with their professionalism. Not only did the clean everything up quickly, but they explained the process every step of the way. Based on my experience, I would highly recommend Serv-pro to anyone. ---- Samuel, Woodbridge, Va.
We very much appreciate the excellent work of Rusty Camper and the whole crew in responding to our need in cleaning up our premises and removing damage items from the house.
The estimator came on time and explained his findings and what needed to be done. He was very informative about mold and my situation. I had had 3 other mold remediation estimates and Michael was the most knowledgeable by far. He was also responsive to any concerns I had. Mold remediation: Dion and Sam showed up on time. They were both cordial and explained what they were going to do. I asked a lot of clarification questions which can get annoying yet they addressed each question patiently.