What our Customers say...
Having suffered major water damage to my Condo through another owners negligence, I was RESCUED by WONDERFUL people from SERVPRO of Loudoun County!
Sabrina immediately gave me a GREAT feeling of relief, in discussing the situation and instilling confidence that they would take the best care of me and my belongings. Jeff came out to see the situation firsthand, and to determine what would be needed in the way of helping hands, boxes, and vehicles.
Then Daisy came with her crew of Phouch, Ali, Erick, Dock, Alma, and Luz and they worked so very hard until they were “dismissed” at 4pm by our building engineer. I tried to reason with him, that this was an emergency, but he said those were the rules.
After a Scathing email to the Management Company I was assured that the next day, the crew would be allowed to stay until the job had been completed. So, Daisy came back a second day with Ali, Erick, Phouch, Qusay, Martha, and Jenifer. All of these fine folks took such pride in their work, and were the proverbial “Well-Oiled-Machine” with smiles on their faces and happy banter amongst them. I was SO pleased, that I took them all across the street for a relaxing lunch at Chipotle(their choice)
I hope to never have to get everything out of my living space in that great of a hurry again. But if I should ever find myself in that situation, I KNOW I would call on SERVPRO of Loudoun County, who would undoubtedly, rise to the occasion!
The representatives of SERVPRO that I dealt with were absolutely awesome. Your office representative kept me informed from the start, in minute detail. She was very responsive to my questions about the service choices I had (pod or your storage facility). Your estimator was very knowledgeable. The team that came out to do the packing up of my goods was very professional, careful, and cheerful. They were extremely careful with my goods to ensure no damage was incurred. And because you sent the same team back out after my floors were repaired, they knew were everything went. All in all working with SERVPRO has been a great experience.-Mark Alexandria
I would HIGHLY recommend this SERVPRO for the excellent communication before, during and after the situation was resolved. Their employees are knowledgeable and professional, going above and beyond. Big Mike and his crew were prompt and took time to make sure everything was all set before they left. -Shanan-Fairfax
I am writing this email to thank SERVPRO for the service and response Mr. Michael Johnson provided the City of Winchester. I contacted SERVPRO to conduct an air quality test of some office space. Prior to the site visit I was contacted by Mr. Johnson so he would have a better feel for what to expect upon his arrival. By the end of the conversation he decided that a visual site inspection be completed prior to any air samples being taken. On the day of our scheduled appointment, Mr. Johnson arrived at the designated time and conducted a thorough inspection of the property. During the inspection he explained in a clear and precise manner, what he was looking for and how that specific item may be a potential hazard. Within a few days I was provided with a detailed report of Mr. Johnson’s visit with recommendations on how to proceed with addressing any issues. I was very impressed with Mr. Johnson and his approach in helping the City of Winchester. I would highly recommend SERVPRO to anyone that asks.-Corey Woodbridge
SERVPRO personnel who serviced my emergency water damage presented them and acted totally professional and adhered to all my needs; from the first call with service rep (Chris) to the crew workers, and field rep. Specifically, Big Mike identified the source of the problem prior to the plumber arriving. He consistently showed me what needed to be done to restore my basement to original order. His crew members were very polite, answered questions clearly and promptly and swiftly worked without any breaks until the wet carpet was pulled and disposed. I would recommend this particular SERVPRO team to any customer. You will be happy. They all are indicative of the SERVPRO company's professionalism and competence.- Colonel Joe –
After sewer water backed-up into our house unexpectedly at night, the insurance contracted Serv-Pro to assist with the clean-up. I was contacted the very next day, a consultant visited the house and assessed the situation by lunch time, and everything was cleaned by the end of that evening. I was very impressed with their professionalism. Not only did the clean everything up quickly, but they explained the process every step of the way. Based on my experience, I would highly recommend Serv-pro to anyone. ---- Samuel, Woodbridge, Va.
We very much appreciate the excellent work of Rusty Camper and the whole crew in responding to our need in cleaning up our premises and removing damage items from the house.
The estimator came on time and explained his findings and what needed to be done. He was very informative about mold and my situation. I had had 3 other mold remediation estimates and Michael was the most knowledgeable by far. He was also responsive to any concerns I had. Mold remediation: Dion and Sam showed up on time. They were both cordial and explained what they were going to do. I asked a lot of clarification questions which can get annoying yet they addressed each question patiently.